Help


TECHNICAL REQUIREMENTS & VIDEO PLAYBACK

What are the system requirements for the eClass?

The minimum recommended screen resolution is 1024 x 768. High-speed Internet is recommended for viewing videos. For audio playback you will need speakers or headphones connected to your computer. For best functioning of this site, please turn off any popup blockers installed on your computer. Also, in order to download PDFs, you must have Adobe Reader installed on your computer.

This site is optimized for the following browsers:

  • Internet Explorer 10.0 and up - note: older versions of IE will not play videos.
  • Firefox 34 and up (On Mac OS)
  • Firefox 22 and up (On Windows OS)
  • Safari 5 and up (On Windows and Mac OS)
  • Chrome 6 and up (On Windows and Mac OS)

If you have an older browser version, please install a free update. If you cannot update your PC to a newer version of IE, Chrome is a good substitute.

What if I can't see the videos?

Make sure you have a browser that is compatible with the HTML5 video format. See list of compatible browsers above.

Why do the videos look choppy or take a long time to load?

Your Internet connection speed is probably too slow. High-speed Internet access is suggested for optimal playback of the videos.

What if I can't hear the videos?

Make sure you have speakers or headphones connected to your computer and turn up the volume (a volume control is located under each video).

How can I see a video full-screen?

Once you open the video, click the full-screen icon located on the right below the video. Press escape to exit full-screen mode.

How can I see a transcript of the video?

Once you open the video player, click the View Text button and a transcript of that video will open beneath it. You can print the transcript by clicking the Print button.

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ACCESSING THE CLASS

What if I lose my password and need to log in again?

There is a "Forgot Password" link on the log in page. Click on it and a new password will be sent to you. We encourage you to change the password that is sent to you to something you will be able to remember.

How do I know how much longer I have access to the class?

Under the side navigation on the left side of your screen, there is a box that tells you how many more days you have to access the class.

What if I need more time to complete the class?

Contact the eClass administrator for your hospital and let them know you would like an extension. You can find their information in the invitation email that was sent to you or in the hospital information pages. It's up to each hospital to determine their guidelines for granting extensions.

How long does it take to complete the class?

The class takes 4-6 hours to complete. It is not recommended that you complete the class all at once. Instead, work through the class at your own pace over the course of several sessions, and be sure to take plenty of breaks.

Can someone take the class with me?

Yes! In fact, it's recommended that you take the class with your labor partner, who will need the same information to provide optimal support during labor. There are also "Partner Tips" throughout the class designed specially for labor partners, as well as "Extended Activities" for both of you to complete. You can complete the class working together, or you can share your user name and password and work through it separately. However, do not share your user name and password with anyone else.

How can I see more of the class on my screen?

Press F11 to minimize the top of your browser. Doing this allows you to see more of the class without having to scroll down and lessens on-screen clutter, allowing you to focus more easily on the class. Press F11 again to revert to the original size and see your browser.

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NAVIGATING THE CLASS

How is the eClass structured?

The class's content is divided into eight sequential chapters. You can see the various chapters listed on the left side of your screen. Once you click on the name of a chapter, the sub-topics for that chapter will appear underneath it. If the sub-topic name is grayed out, you know that you have already visited that page. The Chapters Completed tab on the bottom left of your screen will also fill in as you complete the chapters.

How do I navigate the eClass?

It's recommended that you work through the eClass in order. There are several ways to do this. You can use the Back and Next buttons located at the top and bottom of each page. Or, you can use the side navigation on the left and click on the chapter/sub-topic you'd like to visit. You can also use the tabs at the top to visit the other areas of the eClass: Services & Info, Ask an Educator (if available), eClass Resources (if available), and Help. To return to your place in the class from these other pages, simply click on the eClass tab.

How do I search for something?

Type a word or phrase into the search field on the upper right (next to the Help tab). Any web page, video, or PDF that covers that topic will appear for you to click on and open.

What is the Survey tab for that appears at the bottom of the side navigation?

After you complete the class, click on the Survey tab to complete a brief survey that will let us know what you thought of it. You will also be prompted to complete the survey at the end of the class. Your input will help us to improve the class for other expectant parents.

What is included in the eClass Resources tab?

An FAQs page that has "Frequently Asked Questions" of expectant parents, a list of web links to other trusted birth and parenting websites, quick access to all of the videos and PDFs in this class from an alphabetical list, and a glossary. Feel free to access these resources at any time during the class.

How do I find more information about my hospital?

Click on their logo at the top left of your screen or the Services & Info tab to access pages that contain information about your hospital's services and contact information. Contact information is also included at the bottom of your screen.

How do I print a page?

Click the printer icon in the upper right corner of the web page. You can also print any of the "Take Note" or "Partner Tip" light boxes or video transcripts using the oval-shaped print button. (Your computer must be connected to a printer in order to print.)

How do I email a question to a childbirth educator?

Click on the Ask an Educator tab located on the top row of the eClass. From there, you can fill out fields with your name, email address, and question. The educator will respond to you by email. (Note: This feature is optional according to hospital preference and may not be available to you.)

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USING THE CLASS'S SPECIAL FEATURES

How do I forward a slideshow?

There are two ways to forward a slideshow. You can click on the tabs on the left of the picture or use the arrows that are located at the bottom of the picture.

How do I open and close a video, text box, or activity box?

An oval-shaped button with a prompt to open is included inside each of these special boxes. Click this button to open. Click on the "X" in the upper right corner to close.

What does "Want More?" mean?

Some pages have a "Want More?" section at the bottom that list related printable PDFs (such as birth plan worksheet) and videos (such as follow-along relaxation exercises). These are considered "extra credit"—they aren't included in the time it takes to complete the core class, but are helpful if you have additional time.

What are "Take Note" and "Partner Tip" boxes?

Open these boxes to read additional information for pregnant mothers and their partners on the given topic. (You'll click the Learn More button to open them.) You can print the information by clicking the Print button. Click the "X" in the upper right corner to close these boxes.

What are "Play a Game" boxes?

Open these boxes to test yourself on the information you just learned by playing a short game. (You'll click the Play Game button to open them and then follow the instructions.) Click the "X" in the upper right corner to close these boxes.

What are "Test Your Knowledge" pages?

These are multiple-choice quizzes that come at the end of each chapter. To complete the quiz, select your answers and then click Submit. The correct answers will appear for you, along with a short explanation. And don't worry about how well you do on them—these quizzes are only for you, and the results aren't saved or shared with anyone.

What are "Extended Activities"?

Each chapter ends with an "Extended Activity." While each one is different, they generally help you apply the material in the chapter to your own birth. For instance, you can create a plan for getting to the hospital when you're in labor. Some of these activities allow you to type into fields, save, and print. If you'd like to print these pages, be sure to do so before your access to the class ends.

Why are some words underlined and appear in a different color?

These are glossary terms. If you mouse over them, the definition will appear. (Go to the eClass Resources tab to access the complete class glossary.)

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You are viewing the demo version of Understanding Birth eClass.

The version allows access to only Chapter One. If you are a registered user, click here to log in and access the complete eClass. To order the eClass, contact the organization that shared this demo version with you.